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Horrigan, a former school teacher who served on City Council in the early 2000s, told city workers to replace the oft-heard phrase “What do you want?” with “How can we help you?” when answering the phone.
He also launched a #HeyAkron campaign on Twitter saying that city officials would respond to all questions sent their way.
Before Horrigan took office, interim Mayor Jeff Fusco appointed Horrigan’s brother-in-law Chris Ludle as the city’s deputy public service director.
And while he’s talked about the need to watch spending, he added two new members to and filled three vacancies in the mayor’s Cabinet — a move that added more than $500,000 to the annual budget.
He also allowed his top administrators — many of whom had been on the job for less than a month — to receive a 3 percent raise in January at the same time that the labor unions got a raise. “That’s the way it has always been done.”
Multiple stores closed at Chapel Hill Mall, raising questions about the future of the shopping center.
Akron-based FirstMerit was bought by Columbus-based Huntington Bank, raising concerns about the future of the banking industry here.
And the Knight Foundation and Columbus-based Greater Ohio Policy Center released a report saying Akron has fared worse than the country as a whole and five of its peer cities on many key indicators ranging from household income to the poverty rate to attracting young professionals.